Replies To Resolve Statistics

The replies to resolve statistics object contains metrics related to how many replies until conversation resolution for a given time range.

Name Type Notes
count Int Total number of resolved conversations in the current time range
previousCount Int Total number of resolved conversations in the previous time range
ranges Collection Contains information about how many times 1, 2, 3, 4, and 5+ replies were needed to resolve conversations; each element in the collection represents a specific number of replies, identified by id according to the table below, as well as average resolution times (in seconds) for each category

Number of Replies Identifiers

ID Number of Replies
1 1
2 2
3 3
4 4
5 > 5

Example

{
  "count": 1,
  "previousCount": 14,
  "ranges": [
    {
      "id": 2,
      "count": 1,
      "previousCount": 4,
      "percent": 100.0,
      "previousPercent": 28.57142857142857,
      "resolutionTime": 2278004
    },
    ...
  ]
}