It's been less than a month since we officially launched Docs, a knowledge base for Help Scout. But we kept working, and today have another round of great things to announce.
Docs can now support up to 5 separate knowledge base sites. If you want a different site for each of your products or brands, you can literally set one up in a few clicks. Each site has separate branding controls and the ability to setup a custom domain. You can drag and drop collections seamlessly between Docs sites as you please:
What we're excited about with multi-site support is that it doesn't make the experience any more complex. Content is still organized by collection and nothing changes about the article editing process or the help desk integration. If you only need one site, you won't notice anything different at all.
Link back to your home page
We heard from a lot of you that wanted an easier way to link back to your main domain/website. Initially, only the company name in the footer linked back to your home page.
Now there's a checkbox available in your site settings, which allows you to link the top left logo (or site title) to your home page rather than the Docs site home page. If you choose this, we add a home link to the navigation that goes to the Docs home page, and you have the ability to customize that text:
More branding controls without custom CSS
For those that aren't too savvy with custom CSS files (which are already allowed if you want control over the look and feel), we've added a few more branding controls. Now you have access to change things like the navigation colors and article text color.
Docs has it's own icon font
Last week brought the launch of a custom icon font for Docs. This means slightly better page loading performance and enhanced support for the icons on hi-resolution displays. Anyone visiting your site from any device should get a speedy, great looking experience.
This is it for us until after the holidays, so cheers!